Privacy Policy 

 

This Privacy Policy explains the types of personal data Lizzie Lowe Embroidery  may collect about you when you interact with Lizzie Lowe Embroidery. It also explains how Lizzie Lowe Embroidery store and handle that data.

Lizzie Lowe Embroidery hope that the following sections will answer any questions that you may have, but if not please do not hesitate to contact us: lizzielizzieloweembroidery.com.

When appropriate, you will be notified of any changes to this Privacy Policy. 

 

Data Collection & Processing 

The General Data Protection Regulation lays out various reasons why a company may collect and process your personal data.

Consent

The simplest reason; this is where you allow Lizzie Lowe Embroidery to collect your data. For example, if you tick a box to sign up to our email newsletters.  

 

Contractual Obligations

In certain situations we require your personal data to comply with our contractual obligations. For example, if you order an item for delivery Lizzie Lowe Embroidery requires your address details to deliver your purchase.

 

Legal Compliance

When required by law, Lizzie Lowe Embroidery may need to collect and process your data. For example, Lizzie Lowe Embroidery passes on details of fraudulent activity to the relevant law enforcement.

 

Legitimate Interests

In specific situations Lizzie Lowe Embroidery may require some of your personal details to carry out tasks in both ours and your interest. For example, Lizzie Lowe Embroidery requires certain information to carry out fitting measurements.  

Transaction Security 

No cardholder information is ever passed unencrypted and any messages sent to your servers from WIX Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to WIX Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

 

When do Lizzie Lowe Embroidery collect your personal data?

When you make a purchase – In this case Lizzie Lowe Embroidery only collect the information required for delivery.

When you purchase an item via phone

When you contact Lizzie Lowe Embroidery by any means with queries, complaints etc. 

When you update your email preferences with your areas of interest.

 

What sort  of personal data do Lizzie Lowe Embroidery collect?

When you place an order with Lizzie Lowe Embroidery we require your name, billing/delivery address, email and phone number.

Fitting  forms may also require additional information such as your age, height and weight. 

 

How and why do Lizzie Lowe Embroidery use your personal data?

Lizzie Lowe Embroidery want to provide all of our customers with the best possible experience. In order to achieve this, Lizzie Lowe Embroidery do require some of your personal information. 

To process any orders that you place using our website. If Lizzie Lowe Embroidery do not obtain your delivery address, we cannot deliver your item to you. Lizzie Lowe Embroidery may also be required to keep your details for a reasonable period after your order to fulfil any contractual obligations. 

 

To respond to your queries, requests and complaints. If you email or phone Lizzie Lowe Embroidery we keep a record of this information along with other details such as your name to allow Lizzie Lowe Embroidery to respond. Lizzie Lowe Embroidery may keep a record of these to inform any future communication and demonstrate how Lizzie Lowe Embroidery communicated with you throughout. Lizzie Lowe Embroidery do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how Lizzie Lowe Embroidery can improve our service based on your experience.

 

To process payments and prevent fraudulent transactions. Lizzie Lowe Embroidery do this on the basis of our legitimate business interests and to help protect our customers from fraud. 

 

With your consent, Lizzie Lowe Embroidery will use your personal data and details to keep you informed by email and telephone about relevant information. For example, sales or an item you enquired about coming back into stock. 

 

If you update your email preferences with your areas of interest, Lizzie Lowe Embroidery use this to tailor our email communications with you to make them more relevant. 

 

 

How do Lizzie Lowe Embroidery protect your personal data

Data security is important. Lizzie Lowe Embroidery treat your data with care and respect and take appropriate steps to protect it.

 

How long will Lizzie Lowe Embroidery keep your personal data?

Lizzie Lowe Embroidery will only keep your data for as long as is necessary for the purpose for which it was collected. 

When you place an order, Lizzie Lowe Embroidery keep the personal data you provide us for five years in order to comply with our legal and contractual obligations. After this period the order will remain on our system for internal analysis, however the information itself will be anonymized. 

 

With consent, records of our fit appointments and workshop procedures will be kept for five years. This is a sensible life span for a product and allows Lizzie Lowe Embroidery to provide you or your insurance with a record and proof of purchase. 

 

 

Who do Lizzie Lowe Embroidery share your personal data with?

When required, Lizzie Lowe Embroidery may share your personal data with trusted third parties. For example, delivery couriers require your name, address and telephone number.

Lizzie Lowe Embroidery only provide the information required for them to perform their specific services and Lizzie Lowe Embroidery work with them to ensure that your privacy is respected and protected at all times.

If Lizzie Lowe Embroidery stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Courier Companies

When you place an order with Lizzie Lowe Embroidery or ask for something to be delivered to you, Lizzie Lowe Embroidery pass on your name, address, email and phone number to one of our courier companies. The company Lizzie Lowe Embroidery use depends on the item dimensions, your geographic location, and the requested shipping method. The companies we for this are:

Royal Mail

Parcel force  

Law Enforcement & Customs Agencies

Lizzie Lowe Embroidery do not tolerate any form of fraud. If Lizzie Lowe Embroidery become aware that such an activity has taken place, Lizzie Lowe Embroidery will not hesitate to pass on your details to the relevant law enforcement. Lizzie Lowe Embroidery will also provide whatever assistance we can.

When Lizzie Lowe Embroidery send products abroad, Lizzie Lowe Embroidery may need provide information to customs agencies. This is usually limited to the clarification of contact details for which Lizzie Lowe Embroidery will always contact you about.

What are your rights over your personal data 

You have the right to request:

Access to the personal data Lizzie Lowe Embroidery hold about you and a copy of this information

The correction of your personal data when incorrect, out of data or incomplete

That Lizzie Lowe Embroidery stop using your personal data for direct marketing (removal from mailing lists)

That Lizzie Lowe Embroidery stop any consent-based processing of your data after you withdraw that consent

The deletion of all personal data that Lizzie Lowe Embroidery hold 

 

To protect the confidentiality of your information Lizzie Lowe Embroidery require you to verify your identity before any request is made. 

 

You are entitled to this information free of charge, however please be aware that there may be an additional "reasonable fee" for administrative costs where the request is deemed to be unfounded, excessive or repetitive.

 

 

Cookies

Lizzie Lowe Embroidery use cookies to ensure that our websites operate as smoothly as possible and to offer you the best customer experience. You have every right to disable the use of cookies on our website or through your browser, however this will affect the functionality of our websites.

Third Party Links  

Lizzie Lowe Embroidery website may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under Lizzie Lowe Embroidery’s control and Lizzie Lowe Embroidery are not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Lizzie Lowe Embroidery are not responsible for webcasting or any other form of transmission received from any Linked Site. Lizzie Lowe Embroidery providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Lizzie Lowe Embroidery of the site or any association with its operators.